Match the operation to your products
Explain product sizes, handling needs, packaging, storage conditions and any special requirements. Ask how the proposed operation accommodates those needs and what information the provider needs before onboarding.
Map the end-to-end workflow
Review receiving, put-away, stock updates, order release, picking, packing, dispatch and exception handling. Confirm which party owns each hand-off and how issues are escalated.
Understand inventory visibility
Ask how stock records are updated, what reports are available, how often information is refreshed and how stock discrepancies are investigated. Align the definitions of available, reserved and damaged stock.
Check channel and system fit
List the e-commerce platforms, order sources and internal systems involved. Discuss how order and inventory information will be exchanged, including any manual steps or integration requirements.
Discuss capacity and service expectations
Share normal and peak-period order patterns, important cut-off times and the service expectations customers receive. Ask the provider to explain assumptions, capacity limits and how changes in demand are managed.
Compare scope and commercial assumptions
Make sure proposals define included activities, packaging, storage basis, delivery responsibilities, exception work and any optional services. Compare like for like and confirm the final scope in writing.
Talk through your brief with TMG
Every project has different audiences, products, timing and operating needs. TMG can connect the right mix of marketing, event, e-commerce, merchandise and fulfilment capabilities around your brief.
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